Terms & Conditions

Acceptance of These Terms and Conditions

RPM Auto Center is owned and operated by MM Auto Group, Inc., a California corporation (“RPM Auto Center,” “we,” “us” or “our”). By using our website, booking an appointment online, opting in to receive text messages, or joining our loyalty rewards program, you agree to these Terms and Conditions. If you do not agree, please do not use our website or programs.

You must be at least 18 years old to use our website, online booking tools, text messaging program and loyalty rewards program.

SMS Text Messaging Terms

Program name and description

These terms and conditions apply to the RPM Auto Center Text Messages program. The program sends recurring text messages to customers who opt in. Messages may include appointment confirmations and reminders, vehicle status updates, estimates and repair approval requests, digital vehicle inspection results, invoices and payment links, pickup notices, service and maintenance reminders, loyalty rewards updates such as points earned and rewards available, and surveys or requests for feedback.

If you separately opt in to marketing messages, we may also send you specials, promotions and rewards offers from RPM Auto Center.

How you opt in

You opt in by providing your mobile phone number and agreeing to receive text messages from RPM Auto Center, for example when you check in your vehicle at our shop, book an appointment online or by phone, join our loyalty rewards program, or text our business number first. Your consent is given directly to RPM Auto Center for this program only.

By opting in, you confirm that you are the account holder for that mobile number or have the account holder’s permission. Consent to receive marketing text messages is not a condition of any purchase.

Message frequency and cost

Message frequency varies based on your appointments, vehicle service, rewards activity and any marketing messages you have agreed to receive. Message and data rates may apply according to your mobile plan. Contact your wireless carrier with questions about your plan.

How to opt out

You can cancel at any time by replying STOP to any message from us. You may also reply STOP ALL, UNSUBSCRIBE, CANCEL, END, QUIT, REVOKE or OPT OUT, or tell us in any other reasonable way, such as calling us or letting our service advisors know.

After you opt out, you will receive one final message confirming that you have been unsubscribed, and you will not receive further text messages from that program unless you opt in again. To opt back in, reply START or UNSTOP. Opting in and opting out both happen through the same RPM Auto Center phone number.

How to get help

For help, reply HELP to any message or call us at 626-587-3202, Monday through Friday, 8:00am to 5:30pm.

Carriers and delivery

Carriers are not liable for any delayed or undelivered messages. Message delivery depends on your wireless carrier and device, and is not guaranteed. Supported carriers may change. If you change or cancel your mobile number, please reply STOP from that number or let us know so we can update our records.

Privacy

Your mobile number and text message consent are handled as described in our Privacy Policy. No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Changes to the program

We may change or end the text messaging program at any time. If we make a material change, we will let subscribers know.

Loyalty Rewards Program

These terms and conditions apply to the RPM Auto Center loyalty rewards program.

• Membership: the program is open to customers 18 and older. Eligibility and enrollment details are provided when you join. Memberships are personal and may not be transferred.
• Earning and redeeming: members may earn and redeem points, discounts or other rewards according to the program rules in effect at the time, which we share at enrollment, at our shop or in program messages. Rewards are redeemable only at RPM Auto Center, and some rewards may have additional conditions.
• No cash value: unless required by law, rewards have no cash value, cannot be exchanged for cash, and cannot be combined with other offers unless the offer says so.
• Expiration: if points or rewards expire, the expiration terms will be stated in the program rules or on the reward itself.
• Accurate information: you are responsible for keeping your contact information current so we can credit your account and reach you.
• Fraud and misuse: we may cancel rewards or end a membership involved in fraud, abuse or violation of these terms.
• Changes: we may change or end the program, its rewards or its rules at any time, subject to applicable law. Where required, we will give notice before changes take effect.
• Leaving the program: you can leave at any time by calling us or telling us at the shop. What happens to any unredeemed rewards is described in the program rules.

How we collect and use program information, including our notice of financial incentive, is explained in our Privacy Policy.

Use of Our Website

Under these terms and conditions, you may use our website only for lawful purposes. You agree not to:

• use the website in any way that violates any law or regulation;
• submit false, misleading or someone else’s information when booking or contacting us;
• attempt to gain unauthorized access to the website, its servers or any connected systems;
• introduce viruses, malware or other harmful code, or interfere with the website’s operation; or
• use automated tools to scrape, copy or collect content or data from the website.

We may change, suspend or remove any part of the website at any time without notice. We work to keep the website secure, but we cannot guarantee that it will be free of errors, interruptions, viruses or other harmful components.

Appointments, Estimates and Repairs

Appointment requests made through our website or booking tools are not confirmed until we confirm them with you. Arrival and completion times are estimates and can change based on diagnosis, parts availability and shop workload.

As required by California law and the California Bureau of Automotive Repair, we provide a written estimate before starting work on your vehicle, and we will not perform additional work or exceed the estimated price without your authorization.

You may ask for the return of replaced parts when you authorize the repair, except parts that must be returned to a supplier or manufacturer under a warranty or exchange program.

These website terms and conditions do not replace your repair paperwork. The signed repair order and final invoice for your vehicle govern the work performed, its price and its terms. If anything on this website conflicts with your repair order or invoice, the repair order or invoice controls.

Covered repairs are backed by our 36-month/36,000-mile warranty. The specific warranty terms, coverage and exclusions are stated on your repair invoice.

Specials, Coupons and Pricing

The following terms and conditions apply to offers. Prices, specials and coupons shown on our website, in ads or in text messages are subject to change and may have expiration dates, vehicle restrictions and other conditions stated in the offer. Unless an offer says otherwise, coupons must be presented at the time of service, are limited to one per visit, cannot be combined with other offers, and have no cash value.

We are not responsible for typographical errors, and we reserve the right to correct pricing errors.

Reviews, Feedback and Submissions

If you send us feedback, reviews, photos or other submissions, you give us permission to use, reproduce and display them in connection with our business, including on our website and in our marketing. Please do not submit anything you do not have the right to share. We may remove any submission at any time.

Intellectual Property and Trademarks

The content on this website, including text, graphics, logos and images, belongs to RPM Auto Center or its licensors and is protected by copyright and trademark laws. You may view and print pages for personal, non-commercial use only, and may not resell or republish our content.

Vehicle manufacturer names and logos appear on our website only to identify the vehicles we service. RPM Auto Center is an independent repair shop and is not affiliated with, sponsored by or endorsed by any vehicle manufacturer.

Third-Party Services and Links

Our website uses and links to services operated by others, such as our online booking provider, payment pages, maps and review websites. We do not control those services and are not responsible for their content, availability or privacy practices. Your use of them is subject to their own terms.

Disclaimers and Limitation of Liability

Please read this part of our terms and conditions carefully. The information on our website, including blog articles and maintenance guides, is general information only. It is not a diagnosis of your vehicle and is not a substitute for an in-person inspection by a qualified technician. Vehicle repairs can be dangerous, and any repair you attempt yourself is at your own risk.

Our website is provided “as is” and “as available,” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose and non-infringement. This disclaimer applies to the website only and does not limit the written warranty on repairs we perform.

To the fullest extent permitted by law, RPM Auto Center will not be liable for any indirect, incidental, special or consequential damages arising from your use of, or inability to use, our website, text messaging program or loyalty rewards program. Nothing in these Terms and Conditions limits any rights you have under California law that cannot be waived.

Indemnification

You agree to indemnify and hold harmless RPM Auto Center and its owners, employees and agents from claims, losses and expenses arising from your violation of these Terms and Conditions or your misuse of our website.

Governing Law and Disputes

These Terms and Conditions are governed by the laws of the State of California. If you have a concern, please contact us first so we can try to resolve it informally. If we cannot resolve it within 30 days, either party may propose good-faith mediation in Los Angeles County before starting any other legal proceeding.

Any dispute that is not resolved will be brought in the state or federal courts located in Los Angeles County, California, except that either party may bring an individual claim in small claims court. Concerns about auto repair work may also be directed to the California Bureau of Automotive Repair.

Changes to These Terms and Conditions

We may update these Terms and Conditions from time to time. When we do, we will post the updated version on this page and change the “Last updated” date above. Your continued use of our website or programs after an update means you accept the revised terms.

General

If any provision of these Terms and Conditions is found unenforceable, the remaining provisions stay in effect. Our failure to enforce a provision is not a waiver of it. These Terms and Conditions, together with our Privacy Policy and any repair order or program rules that apply to you, are the entire agreement between you and RPM Auto Center about their subject.